Our Service Departments combine manufacturer-trained technicians with the latest technology to enable us to provide the highest levels of Service and After Sales care.
Flexible booking arrangements, comfortable and well equipped waiting areas, an extensive range of replacement vehicles, and our popular collection and delivery facility allow you to continue your daily routine, whilst we take care of the service.
Arrival and Parking
Although our site is busy, we have plenty of parking available for customers. Adjacent roads can become very congested with local school traffic, especially between 8:15am and 9:00am.
With reduced maintenance times on modern vehicles, many services and repairs can be carried out on a while you wait basis. Always try to book as far in advance as possible; in busy periods we can be fully booked as much as three weeks ahead. We will send you reminder cards to jog your memory! (But do tell us if you'd prefer us not to).
We have a fleet of Courtesy Loan Cars available for bigger jobs, and when it is impossible for the customer to wait whilst the work takes place. We ask that you request this at the time of booking as availability can be limited during our busy times. There are 3 options to insurance the vehicle, one is to insure it under your own insurance, or you can insure under our insurance, or for complete peace of mind you can insure under our insurance and pay an excess waiver charge to avoid any charges should you be involved in an accident. It is also the driver’s responsibly to fuel the car. Please ask our Service Department for more information.
Rail Station Courtesy Runs
These are available each weekday morning to the local Horsley rail station (on the Guildford-Waterloo line, and about 45 minutes from central London). We can collect you up to 6:00pm - just give us a call as you approach Horsley.
Out of Hours Drop-off and Collection
We have a secure 24 hour key drop-off box to the side of our Subaru/Lotus showroom. (You can also use this facility to leave keys during the day if you haven't the time to wait at Service Reception). If you need to collect after we close, we can leave your car parked under the watchful eye of our security cameras, for you to collect when it suits you, using your spare set of keys.
We aim to wash and vacuum every serviced vehicle. Professional valeting, to suit your requirement, is available by arrangement in advance at modest prices.
Vehicle Collection and Delivery
For major work, and with up to three weeks' notice required, this is available free of charge to customers within a reasonable distance of our premises. To enable the smooth running of this service for as many customers as possible, it is important that we can contact you easily on the day.